Terms of Service

Last updated: 2026-05-09

This is the structural skeleton of our policy. Final legal text is being drafted by our UAE-licensed legal counsel and will replace this content before public launch. If anything here conflicts with our practice, our actual practice — described in your account settings, the order receipts, and our support replies — governs.

By using Laziz you agree to order responsibly, pay for what you order, and respect the restaurants on the platform. We agree to deliver — directly from those restaurants — at real menu prices, with no aggregator markup.

Your account

  • One account per phone number
  • Keep your password (if set) confidential
  • We may suspend accounts used for fraud, abuse, or to circumvent platform rules

Orders + cancellations

  • Once placed, an order can be cancelled while in PENDING or CONFIRMED state
  • After PREPARING starts, contact the restaurant directly (their number is on the order)
  • Refunds for paid + cancelled orders are processed within 7 working days

Wheel + loyalty

  • Spin rewards expire if not claimed within their TTL — they return to the wheel
  • Loyalty status pauses if no order in 7 days; resumes immediately on the next order
  • We reserve the right to invalidate rewards obtained via fraud or platform abuse

Liability

  • Laziz is the technology platform; the restaurant is the seller of record for the food
  • Allergies, dietary restrictions: include them in the order notes, and confirm with the restaurant for severe cases

Questions about these terms? support@laziz.ae